The importance of compassionate, community-based support has never been clearer. In today’s fast-paced and often isolating world, many people living with mental health challenges find themselves feeling disconnected. That’s where the Mental Health Community Connector Service (MHCC) steps in.
MHCC supports individuals to reconnect with their communities, rediscover their strengths, and take practical steps towards positive wellbeing. By offering personalised, non-judgemental support rooted in real human connection, we aim to empower people to move forward in ways that feel meaningful to them.
Working closely with NHS Primary Care and five local Primary Care Networks (PCNs) – Ely North, Ely South, Cambridge City, Cambridge City 4, and Granta – our service offers a lifeline for individuals who may be struggling with moderate to severe mental health issues. Through tailored, non-clinical, strength-based support, we help individuals build confidence, rediscover their independence, and take meaningful steps toward a healthier future.
What Does MHCC Offer?
The MHCC team is dedicated to holistic wellbeing, supporting individuals in a way that’s personal, flexible, and empowering. Our approach focuses not only on mental health but on overall wellbeing – social connection, confidence, and independence.
The MHCC service is designed to be highly personalised, recognising that everyone’s journey with mental health is different. We take the time to get to know each individual – what matters to them, what challenges they’re facing, and what kind of support would genuinely make a difference in their life.
For some, that might mean working together to set and achieve meaningful personal wellbeing goals – goals that reflect their values, interests, and hopes for the future. Others may benefit from strength-based conversations that help them focus on their existing skills and abilities, rather than their limitations. We encourage people to recognise what they’re already capable of, and build on those strengths to create positive change.
In many cases, support involves helping individuals reconnect with their local community. Whether it’s finding a social group, a creative class, a walking club, or a local support service, we work alongside individuals to explore what’s available and what might spark interest or bring a sense of connection. These small steps can be key to rebuilding confidence, reducing isolation, and supporting long-term wellbeing.
This service is particularly valuable for individuals whose recovery is supported by increased social interaction, which we know plays a vital role in mental wellbeing.
Every person we support receives a service that’s tailored to them – because mental health support should never be one-size-fits-all.
How the Support Works
We understand that everyone’s situation is unique. That’s why the way we deliver this support is also tailored to individual needs, and can include:
- Face-to-face, telephone, or online sessions – whichever works best for the person
- Up to six weeks of support, with a review at the end of that period
- One-hour sessions, offered weekly or fortnightly
- A clear focus on goal setting, ensuring the individual feels empowered and supported in their journey
Real Stories, Real Impact
Don’t just take our word for it – hear from the people who’ve experienced the service firsthand. We’re proud to share feedback and experiences from individuals who’ve worked with our team of Connectors.
“It was good to be able to get things off my chest in my home with my connector and feel all right about it.”
“The support has helped me to feel more motivated about going out and doing things.”
“The encouragement to do more was appreciated… Going out and about together has made a difference and has helped me to remember I can do these things on my own too.”
“I really felt supported at a time when I needed it.”
The connection, trust, and consistency provided by our Connectors are what many individuals describe as life-changing. The ability to speak freely, set achievable goals, and explore local resources in a supported way can make all the difference.
Video Stories: Patrick & Ros Share Their Journey
We’re also grateful to Patrick and Ros, two individuals who generously shared their experiences with the MHCC service in short videos.
Watch Patrick’s story: Hear how working with a Connector helped him regain confidence and build new routines.
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Watch Ros’ journey: Learn how a gentle, encouraging approach helped her reconnect with her goals and personal strengths.
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A Word from Our Service Manager
Amelia da Silva, Manager of the Mental Health Community Connector Service, shared:
“Working collaboratively with the Primary Care Networks (PCNs) that we are in partnership with has shown that the Mental Health Community Connector Service has contributed to helping individuals find ways to manage their mental health and enhance their wellbeing.”
Why This Matters
Mental health recovery is not a one-size-fits-all process. Sometimes, what someone needs isn’t a clinical diagnosis or prescription – it’s a listening ear, a trusted guide, and a path to connection. The Mental Health Community Connector Service is proud to be part of that journey for so many individuals.
You’re not alone, and support is here.
Please note, to use this service, referrals must be made by a primary care colleague in one of the participating Primary Care Networks (PCNs).
September 15, 2023
