Mental Health Crisis Support

If you are experiencing an emotional or mental health crisis, there are people who can help you.

Our Sanctuaries in Cambridge and Peterborough provide safe spaces for individuals referred via the NHS First Response Service on 111, option 2.

Our Discharge Buddy Service supports those who are referred to us upon discharge from crisis services.

How we help

Anybody can experience crisis, for many different reasons and in many different ways.

You may be overwhelmed by your emotions, feeling gripped by anxiety, hearing or seeing things that are frightening you or experiencing suicidal thoughts.

Whatever your experience, it is nothing to be ashamed of and talking to someone could be the first step to feeling better.

Our Sanctuaries are based in Cambridge and Peterborough and provide a safe, warm and welcoming environment. Visitors will receive practical and emotional support from friendly, multi-skilled staff without judgement.

We are open between 11am and 5pm for telephone support during weekdays and between 6pm and 1am for face-to-face support every day, all year round.

If you’re experiencing emotional or mental health distress, please contact the NHS First Response Service by calling 111, Option 2. The team will then see how we can best support you and decide whether a visit to one of our Sanctuaries would be helpful.

Our Discharge Buddy Service offers short-term support, over a four to six week period, to individuals after discharge from crisis services.

Our structured social, emotional and practical support focuses on an individual’s strengths to help recovery, improve wellbeing and prevent future mental health crises.

Referrals into the service are via the crisis care pathway and mental health community teams, primarily the Crisis Resolution and Home Treatment Team (CRHTT) and acute in-patient wards.

Our Discharge Buddy Service is designed for young people and adults (aged 16+ where clinically appropriate) experiencing a mental health crisis, who require additional support to that being put in place with Locality Teams and/or family carers.

Our team operate during office hours, Monday to Friday, and offer one face-to-face or telephone contact per week. These sessions are designed to provide practical and emotional support, introduce self-help techniques and connect individuals to further mental health services and community-based support.

How to access

If you’re experiencing emotional or mental health distress, please contact the NHS First Response Service, across Cambridgeshire and Peterborough, by calling 111 and selecting Option 2.

For those in South Lincolnshire or outside of the region, please call the Samaritans on 116 123 or find more sources of support below:

Fay's real life story

Fay says, “The Sanctuary has given me the encouragement to keep going when I’ve needed it most. Rather than a clinical experience, it provides a person-centred approach meaning I can easily talk things through with someone who understands and can help me.”

Fay's real life story

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