Our quality commitment

We are committed to providing quality services that anticipate, meet and exceed the needs of service users, workers and stakeholders. We have been awarded the Mind Quality Mark (MQM) by national Mind.

About the Mind Quality Mark

The MQM is a robust quality assurance framework created by national Mind. It sets out the baseline of best practice and legal compliance in all areas of a local Mind’s governance and activities. To achieve the MQM, we must meet or exceed all 24 key standards.

 

We undergo a rigorous assessment which includes a thorough appraisal of organisational policies and procedures as well as a visit and interviews with trustees, staff, volunteers and people who use services. MQM is awarded when all standards are fully met.

 

The MQM provides assurance that local Minds across England and Wales are well-run organisations who meet national Mind’s expectations of good practice and, in many cases, excel beyond those expectations. It provides assurance that they are healthy, ambitious and strong in providing the highest quality support to people experiencing, or at risk of developing, mental health problems.