How we are responding to the coronavirus outbreak

Like many other organisations we have reorganised ourselves in response to the coronavirus (Covid-19). We are following Government guidance to protect our staff, volunteers and those we support and to slow the spread of the virus.

In doing this we remain committed to supporting our clients with mental health needs, wider community mental health concerns, our partners and others as best we can during this period of uncertainty.

How we continue to support our community

How we continue to support our community

We are still providing our Sanctuary out-of-hours crisis support (over the telephone) in conjunction with the NHS First Response Service (111, Option 2).

Our Good Life Team continue to provide one to one support to our specialist mental health service clients via telephone and, where necessary, through face-to-face visits observing social distancing guidelines.

Our 0300 303 4363 number remains open from 9.30am to 5.30pm, Mon-Fri (excluding Bank Holidays) as normal.

Our online support and wellbeing community – Qwell – provided by our partner Xenzone, is available every day.

We are still offering virtual Good Mood Cafes, Open Door calm spaces and Peer Support Groups as part of our Good Life Service whilst we safely begin to introduce these initiatives back into the community.

Our Changing Lives Service including Cognitive Behavioural Therapy (CBT) and counselling continues via telephone. You can self-refer here.

Our Perinatal Team continue to support the mums they work with via telephone and online.

Our Training, Fundraising, Communications and Campaigns teams are continuing to operate remotely exploring innovative ways to support and engage our community.

Visit our Online Training offer to receive support in managing the wellbeing of your staff.

Access our Virtual Fundraising Kit for ideas of how you can support us.

Keep up-to-date with us on Facebook, Twitter and Instagram.

Our staff and volunteers

Our staff and volunteers

The wellbeing of our staff is an absolute priority and they are being supported with advice and appropriate equipment in line with national guidance; all but essential services staff are working from home.

What’s next?

What's next?

We understand that changes and confinement will impact on everyone and raise particular concerns around mental health.

We are working with other organisations to make the very best use of all our available resources for the benefit of our communities.

We remain keen to be a collaborative partner and continue close working with others so all of our resources can be used as effectively as possible, across services, charities and community.

We will be updating information on our website regularly with details of service adjustments and how to contact us if concerned.

Resources to support your wellbeing

Looking after your mental health
  • Download and complete your own Wellbeing Plan
  • Keep Your Head contains details of services across Cambridgeshire and Peterborough
  • National Mind have put together this page on ‘Coronavirus and your wellbeing
  • The UK Government have lots of advice on managing your wellbeing
  • The Samaritans have a resource if you’re worried about looking after yourself while self-isolating
  • Every Mind Matters have advice on staying at home and how to manage anxiety in relation to coronavirus
  • Learn skills & ideas to help you manage your wellbeing and create your very own wellbeing plan on the Learn 4 Mental Health website.

Who to contact

If you are experiencing an emotional or mental health crisis, please visit our Need Help Now page.

If you have any questions or concerns please call us on 0300 303 4363 (9.30am – 5.30pm) or email

Keep up-to-date with us on Facebook, Twitter and Instagram.