Helplines & Information Links

In an emergency or crisis Dial 999 for an ambulance and / or other emergency services.

This is a database of local and national mental health resources maintained by Mind in Cambridgeshire.

Please note that we have done the best we can to ensure accuracy of this information but cannot take responsibility for any inaccuracies or outdated information. While we have made every effort to ensure that these links are to reliable information from qualified professionals we cannot take any responsibility for any info/advice they offer.

Please contact us to nominate a resource for inclusion or to request changes to or removal of any existing information.

Age UK Cambridgeshire
Formerly Age Concern Cambridgeshire.
Telephone: 0300 666 9860
Email: informationservices@ageukcambridgeshire.org.uk
2 Victoria Street
Chatteris
Cambs
PE16 6AP
http://www.ageuk.org.uk/cambridgeshire/

Alcoholics anonymous (A.A.)
Fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.
Telephone: 0800 9177 650
Email: help@alcoholics-anonymous.org.uk
PO Box 1
10 Toft Green
York
YO1 7ND
http://www.alcoholics-anonymous.org.uk/

Anxiety UK
Anxiety UK works to relieve and support those living with anxiety disorders by providing information, support and understanding via an extensive range of services, including 1:1 therapy.
Helpline: 08444 775 774 open 09:30 to 17:30 Monday to Friday
Zion Community Resource Centre
339 Stretford Road
Hulme
Manchester
M15 4ZY
http://www.anxietyuk.org.uk/
Twitter: https://twitter.com/AnxietyUK

Arts and Minds
Works across Cambridgeshire and Peterborough to include people of all ages with all forms of mental illness and learning disabilities in arts activities.
Telephone: 01223 353053
Mobile: 07545 641810
47-51 Norfolk St
Cambridge
CB1 2LD
http://artsandminds.org.uk/
Twitter: https://twitter.com/mindsarts

BEAT – Beat Eating Disorders
UK charity for people with eating disorders and their families. Beat is the working name of the Eating Disorders Association. Youthline for people aged 25 and under (fyp@b-eat.co.uk).
beat Helpline: 0345 634 1414
beat Youthline: 0345 634 7650
Email: help@b-eat.co.uk
http://www.b-eat.co.uk/

Bipolar UK
National charity dedicated to supporting individuals with the much misunderstood and devastating condition of bipolar, their families and carers. Work to enable people affected by bipolar (formerly known as manic depression) to take control of their lives.
Telephone: 020 7931 6480
Support Line: 0333 323 3880
Support Groups Line: 0333 323 3885
Email: info@bipolaruk.org
Bipolar UK
11 Belgrave Road
London
SW1V 1RB
http://www.bipolaruk.org/
Twitter: https://twitter.com/BipolarUK

Cambridge Careline
Rethink Helpline for carers of people with schizophrenia and other enduring mental illnesses.
Telephone: 01354 655 786 office hours

Cambridge Rape Crisis Centre
Volunteer run confidential support and information by telephone.
Telephone: 01223 245888 Wednesday 7pm-9.30pm, Thursday 7pm-9.30pm, Saturday 3pm-5.30pm and Sunday 10am-12.30pm
http://www.cambridgerapecrisis.co.uk/

Cambridgeshire & Peterborough NHS Foundation Trust
A partnership organisation of Cambridgeshire County Council, Peterborough City Council, NHS Cambridgeshire and NHS Peterborough providing mental health and specialist learning disability services across Cambridgeshire and Peterborough. A member of Cambridge University Health Partners (CUHP), CPFT is a teaching Trust with the Department of Psychiatry at the University of Cambridge. Services include child, adolescent, adult and older people’s mental health services; primary care and liaison psychiatry services; forensic and specialist mental health services; substance misuse services and specialist learning disability services.
Out of hours number for CPFT service users: 0800 052 2252 open 17:00 to 20:00 Mondays to Fridays (08:00 to 20:00 Saturdays, Sundays and Bank Holidays)
Trust headquarters: 01223 726789
Elizabeth House
Fulbourn Hospital
Cambridge
CB21 5EF
http://www.cpft.nhs.uk/

ChildLine / NSPCC
ChildLine is a counselling service for children and young people. The NSPCC’s works to end cruelty to children in the UK.
ChildLine – Help for children & young people: 0800 1111 available 24/7
Help for adults concerned about a child: 0808 800 5000
http://www.childline.org.uk

Citizens Advice Bureau (Cambridge)
Helping People to resolve their problems by providing information and advice. Drop-in Monday to Friday 9.15am-12:45pm. Specialist mental health advice (benefits inc disability benefits & debt advice) and debt advice by appointment.
Telephone: 03448 487 979
66 Devonshire Road
Cambridge
CB1 2BL
http://www.cambridgecab.org.uk/
Twitter: https://twitter.com/CambridgeCAB

Consumer Affairs
Consumer Affairs (www.consumeraffairs.org.uk) is a nascent not-for-profit organisation registered in England and Wales under registration number 08916455, offering debt and money advice to consumers via free guides and reports published on our website. For further information about our organisation, please visit our ‘About Us’ page at http://www.consumeraffairs.org.uk/about-us
Telephone: 020 3734 9464
Email: contact@consumeraffairs.org.uk
27 Old Gloucester Street
London
WC1N 3AX
http://www.consumeraffairs.org.uk/
Twitter: https://twitter.com/AffairsUK

Cruse Bereavement Care
Promotes the well-being of bereaved people and helps anyone bereaved by death to understand their grief and cope with their loss. Providing free care, information, support and training services to those who are looking after them.
Local: 01223 633536
National Helpline (free to call): 0808 808 1677 Open for information, advice and emotional support 9.30am to 5pm Monday and Friday and 9.30am to 8pm Tuesday, Wednesday and Thursday
Email: helpline@cruse.org.uk
http://www.cruse.org.uk/

Keep Your Head
A new young people’s mental health website for young people, parents/carers, teachers and other professionals. It is a central point for good quality information on keeping well, self-help and support services. The website covers a range of issues including stress, bullying, self-harm and what to do in a mental health crisis.
Download Poster

www.kooth.com
This is a free online counselling service providing information and support for people aged between 11 and 24 years. Young people can book counselling as regular structured sessions with an assigned counsellor, or use the ‘drop in service’ online and have a text based conversation with a trained counsellor. The service is available 12noon-10pm Monday-Friday and 6pm-10pm on weekends, 365 days a year. To find out more about Kooth visit www.kooth.com
Download Poster

Life Amid Debt
Life Amid Debt exists to help the growing number of people facing money and debt problems. LAD offers a free, confidential service to the residents of Cambridgeshire. Face-to-face advice is available in St Neots or Huntingdon with a phone and email service available to all local areas.
Helpline: 07768 681564 Text or call
The Volunteer Centre
South Street
St Neots
PE19 2BW
http://www.lifeamiddebt.org.uk/
Facebook: https://www.facebook.com/Life-Amid-Debt-625870130769476/

Lifecraft
Self help member-led charity providing social contact, weekly group activities, support, counselling, information and some opportunities for work.
Telephone: 01223 566 957
Lifeline: 0808 808 2121 open 19:00 to 23:00 365 days a year
Email: info@lifecraft.org.uk
The Bath House
Gwydir Street
Cambridge
CB1 2LW
http://www.lifecraft.org.uk/
Twitter: https://twitter.com/LifecraftCamb

Make, Do and Mend
Make, Do and Mend has been set up to provide a flexible programme of strengths-based skills workshops, peer support and information on mental health resources in Cambridge for people who suffer from mental health illness.
Telephone: 01223 521634
Text messages: 07979 927994
Email: makedoandmendmail@gmail.com
74 Ditton Walk
Cambridge
Cambridgeshire
CB5 8QE
http://www.makedoandmendinfo.co.uk/

Making Space
Making Space is a national charity providing quality care and support to people with a wide variety of needs including those with physical and/or mental health conditions, learning disabilities and dementia. We also offer the same level of support to their friends, families and carers – enabling each and every user of our services to shape their life around personal aspirations and circumstances. Alternative email pauline.mansfield@makingspace.co.uk
Telephone: 01480 211006
Email: enquiries@makingspace.co.uk
Suite 4
The Stables
Church Street
St Neots
Cambs
PE19 2BU
http://www.makingspace.co.uk/

Mental Health Crisis Support 
You can now access mental health crisis support by dialing 111 and selecting option 2. The service is available to anyone, of any age, currently living in Cambridgeshire and Peterborough in mental health crisis. Individuals may call themselves or others can call on behalf of someone in crisis. For more information please visit: http://www.cpft.nhs.uk/about-us/mental-health-crisis.htm

Mental Health First Aid
MHFA is the help given to someone experiencing a mental health problem before professional help is obtained. MHFA does not teach people to be therapists. However, it does teach people how to recognise the symptoms of mental health problems, how to provide initial help and how to guide a person towards appropriate professional help.
Telephone: 020 7250 8062
49-51 East Road
Old Street
London
N1 6AH
http://www.mhfaengland.org.uk/

Mental Health Foundation
Mental health research, policy and service improvement charity. A range of publications, including reports, briefings and information booklets are available for download on their website.
Telephone: 020 7803 1100
Colechurch House
1 London Bridge Walk
London
SE1 2SX
http://www.mentalhealth.org.uk/

mentalhealthcare.org.uk
Information for family members and friends of people who have psychosis. The website includes a number of short filmed interviews with mental health professionals. Run by the Institute of Psychiatry and South London and Maudsley NHS Foundation Trust in association with Rethink.
http://mentalhealthcare.org.uk/
Twitter: http://www.twitter.com/PsychosisCarers

Mindful Employer initiative
Promotes awareness of mental health at work and provides support for businesses in recruiting and retaining staff.
Telephone: 01392 677064
Fax: 01392 677079
Email: info@mindfulemployer.net
Workways
New Leaf
Farm House Rise
Exminster
Exeter
EX6 8AB
http://www.mindfulemployer.net/

National Debtline
Telephone: 0808 808 4000 open 09:00 to 21:00 Monday to Friday and 09:30 to 13:00 Saturday
Fax: 0121 410 6230
https://www.nationaldebtline.org/
Twitter: https://twitter.com/natdebtline

National Mind
Mind is the leading mental health charity for England and Wales, providing information to help promote understanding of mental health and campaigns to fight for the rights of everyone affected by mental health issues.
Mind infoline: 0300 123 3393 open 09:00 to 18:00 Monday to Friday
Mind’s Legal Advice Service: 0300 466 6463
SMS: 86463
http://www.mind.org.uk/

Nutritionist Resource
Nutrition support network enabling those in need to find a nutritionist close to them and appropriate for their needs, including finding a nutritionist dealing with Mental Health.
Telephone: 0844 8030 244 open 09:00 to 17:00 Monday to Friday
Coliseum
Riverside Way
Camberley
Surrey
GU15 3YL
http://www.nutritionist-resource.org.uk/
Facebook: http://www.facebook.com/pages/Nutritionist-Resource/140720169330807
Twitter: https://twitter.com/Nutrition_UK

OCD Action
Provides support and information for people affected by obsessive compulsive disorder.
Helpline: 0845 390 6232
Helpline: 020 7253 2664
Email: support@ocdaction.org.uk
Suite 506-507 Davina House
137-149 Goswell Road
London
EC1V 7ET
http://www.ocdaction.org.uk/

PAPYRUS – Prevention of Young Suicide
PAPYRUS is the UK charity dedicated to prevention of young suicide.
HOPELineUK: 0800 068 41 41 Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
SMS: 07786 209697
Email: pat@papyrus-uk.org
http://www.papyrus-uk.org/

Rethink
Working to help everyone affected by severe mental illness such as schizophrenia, bipolar disorder and depression recover a better quality of life.
Rethink Advice and Information Service (RAIS): 0300 5000 927 open 10:00 to 14:00 Monday to Friday
Members, Donors And General Enquiries: 0121 522 7007 open 09:00 to 17:00 Monday to Friday
Email: info@rethink.org
http://www.rethink.org/
Facebook: http://facebook.com/rethinkcharity
Twitter: https://twitter.com/rethink_

Royal College of Psychiatrists
Professional body responsible for educating, training, setting and raising standards in psychiatry in the UK.
Telephone: 020 7235 2351
Fax: 0203 701 2761
Email: reception@rcpsych.ac.uk
21 Prescot Street
London
E1 8BB
http://www.rcpsych.ac.uk/
Expert Advice: Readable, user friendly and accurate information about mental health problems: http://www.rcpsych.ac.uk/expertadvice.aspx

Samaritans
Confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide.
UK Freephone: 116 123 available 24 hours
Email: jo@samaritans.org
Freepost RSRB-KKBY-CYJK
PO Box 9090
Stirling
FK8 2SA
http://www.samaritans.org/

SANE
SANE offers emotional support and information to anyone affected by mental health problems through our helpline and email services and our online Support Forum where people share their feelings and experiences.
Helpline: 0300 304 7000
Head Office: 020 3805 1790
Email: info@sane.org.uk
SANE
St. Mark’s Studios
14 Chillingworth Road
Islington
London
N7 8QJ
http://www.sane.org.uk/
Facebook: http://www.facebook.com/charitySANE
Twitter: https://twitter.com/CharitySANE

Shelf-Help
This scheme provides recommended expert endorsed books about mental health for 13-18 year-olds through libraries. The books provide high-quality information, support and advice on a wide-range of mental health issues. Topics include anxiety, depression, eating disorders, self-harm, bullying and exams. Collections are available through Cambridgeshire and Peterborough Libraries’ book list: www.reading-well.org.uk/books/books-on-prescription/young-people-s-mental-health

SupportLine
Confidential emotional support to children, young adults and adults by telephone, email and post.
Helpline: 01708 765200 hours vary so ring for details
Admin: 01708 765222
Email: info@supportline.org.uk
PO Box 2860
Romford
Essex
RM7 1JA
http://www.supportline.org.uk/

Talk to FRANK – UK National Drugs Helpline
For free confidential drugs information and advice 24 hours a day.
Telephone: 0300 123 6600 24 hours
SMS: 82111
http://www.talktofrank.com/

The Katie Piper Foundation
Foundation set up by the presenter Katie Piper, working to support surviviors of burns, including those living with scars and disfigurement.
Telephone: 0208 849 8957
Building 3
Chiswick Park
566 Chiswick High Road
London
W4 5YA
http://www.katiepiperfoundation.org.uk/

The Silver Line
Free, confidential 24 hr helpline for older people.
Helpline: 0800 4 70 80 90
http://www.thesilverline.org.uk/

Time to Change
Let’s end mental health discrimination. Inspiring people to work together to end the discrimination surrounding mental health.
Telephone: 020 8215 2357
Email: info@time-to-change.org.uk
15-19 Broadway
London
E15 4BQ
http://www.time-to-change.org.uk/
Facebook: http://www.facebook.com/timetochange
Twitter: https://twitter.com/TimetoChange

Urgent Care Cambridge – UCC
Out of hours GP service (formerly CamDoc).
Telephone: 111 6pm to 8.30am weekdays; 24 hours a day weekends and Bank Holidays
Chesterton Medical Centre
Union Lane
Cambridge
CB4 1PX
http://www.urgentcarecambridgeshire.co.uk/

Women’s Aid Federation of England
Women’s Aid works to end domestic violence against women and children.
National Domestic Violence Helpline: 0808 2000 247 24 hours (Free phone)
http://www.womensaid.org.uk/

Working Together For Recovery
Recovery belongs to Mental Health service users and survivors. Others can be there as companions along the person’s own journey.
http://www.workingtogetherforrecovery.co.uk/